Refund policy

Last updated: 22.04.2026

Returns
You have 14 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused and in the same condition that you received it
• The item must be in its original packaging
• Proof of purchase (receipt or order confirmation) is required

To initiate a return, please contact us at:
📧 support@vlenora.com

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed within 5–10 business days

The refund will be issued to your original payment method

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Shipping costs are non-refundable

Non-returnable items

The following items cannot be returned:

• Gift cards
• Downloadable/digital products

Personal care items (if opened or used)

Damaged or Incorrect Items

If you received a damaged or wrong item, please contact us within 48 hours of delivery with photos, and we will resolve the issue as quickly as possible.

Contact Information

If you have any questions about returns or refunds, contact us:
📧 support@vlenora.com